Nucleus Research: Verticalization Win for Vlocity

Nucleus Research

Vlocity and the Nucleus Research Bottom Line

Salesforce partner Vlocity’s announcement of a customer win for its communications solution is the harbinger of further investment in vertical cloud customer relationship management (CRM) applications that enable customers to leverage the ROI benefits of cloud while supporting increasingly complex business requirements and processes. Vertical solutions will create short-term challenges for systems integrators but will ultimately provide accelerated and more predictable time to value for customers.