NN Selects Vlocity to Digitally Transform its Insurance Business and Offer Innovative Client Solutions

NN Selects Vlocity

Preeminent European Insurance and Pension Company NN Seeks to Modernize Business Strategies and Client Interactions by Deploying Vlocity Insurance Applications on Salesforce

PRAGUE, Czech Republic and SAN FRANCISCO – April 11, 2017 – NN Insurance and Pensions of Czech Republic announced today that it has selected Vlocity a leading industry cloud company to help implement a robust digital platform to improve customer relations, eliminate legacy processes and ensure customer financial security. Vlocity Insurance will provide NN with an elegant suite of policy acquisition and lifecycle management tools that its agents can share with consumers in a collaborative manner, offering a powerful, nuanced experience that builds stronger customer relationships.

“Thanks to fast technological development, financial and risk management approaches are changing rapidly. We always strive to offer our agents cutting-edge tools for easy and successful service of NN clients, whether they are seeking insurance or pension plans. As a part and parcel of our technologies’ development strategy, we are digitizing the sales process of our products and services, starting with the deployment of Vlocity Insurance. Vlocity Insurance will help our sales teams serve clients more effectively and better secure their financial future in a fully digital world,” said Houston Ross, chief operations officer NN CR and SR.

Vlocity’s industry-specific cloud platform shortens the selling cycle and gives agents access to:

  • Best-of-class cloud and mobile technology, including Vlocity Insurance on agent desktops
  • Vlocity’s Mobile Insurance Advisor software that allows agents to review customer relationships, enhance interactions, prepare for meetings and log comments from iOS and Android mobile devices
  • Guided and industry-specific sales and service processes that enable agents to deliver value and advice to clients in real-time with increased collaboration, accuracy and efficiency

“We are delighted that NN Insurance and Pensions has chosen Vlocity and Salesforce to deliver modern digital solutions that will transform its agent-customer experience,” said Dominic Dinardo, managing director Europe, Vlocity. “We look forward to helping NN implement processes that will equip their employees to better serve customers, while still adhering to all insurance industry standards.”


NN Life insurance (formerly ING Life insurance).
NN Life insurance started offering life insurance in 1992 under the brand Nationale-Nederlanden as the first foreign life insurance company in the Czech Republic. It was also the first life insurance which in 2011 offered its clients on-line life-insurance. A part of its current product offer is nowadays the term assurance NN Life or variable life insurance Smart. NN life insurance products regularly receive accolades in branch competitions.

NN Pensions (formerly ING Pensions)
NN Pension company started offering private pensions in 1995 as one of the first companies in the Czech Republic. In its 20 years on the Czech market, it credited its clients’ accounts with 5 billion crowns. In 2013 it launched an innovative solution for private pension administration in the form of online portal My NN and gradually extended it also for the administration of life insurance.

NN Group
NN Group is active in more than 18 countries and its 12,000 employees provide services to 15 million clients. NN continues 170 years’ tradition in financial services and its name refers to Nationale-Nederlanden insurance company under whose brand it also used to operate in the Czech Republic. NN Group offers chiefly life insurance, retirement services, and investments, but in some countries, it also provides banking and other financial services.