Learn How Digital Transformation with Vlocity and Salesforce is Leading to a More Efficient and Customer-focused Contact Center Experience at NN Life Japan
Part of European insurer NN Group, NN Life Japan has provided corporate-owned life insurance to small and medium-sized Japanese enterprises since 1986. They run three sales and service contact centers which handle 900 calls a day.
Prior to launching a new Salesforce and Vlocity platform, their contact center operations were hindered by multiple legacy system bottlenecks which caused long service rep training times and a sub-optimal customer experience.
In this 30-minute webinar, learn how NN Life Japan transformed operations in 6 months using a Salesforce and Vlocity solution to deliver a modern, digital experience to reps so they can now spend more time focusing on the caller, not systems and screens.