A Survey of 300 C-level Insurance Executives Reveals Some Key Challenges of Digital Transformation in the Industry and Opportunities for Creating a Competitive Advantage
Vlocity recently took part in the publication of "Empowering Consumers and Agents: The New Basis of Insurance Competition" containing the results of a survey of insurance executives on the disruption and digital transformation taking place in the industry. Vlocity, Salesforce, and Deloitte teamed up with Newsweek Vantage to survey 300 C-level executives globally across Life, P&C, Group and Health insurance regarding some of the most prevalent issues facing today’s insurance leaders. Topics covered include:
- New forms of competition
- Straight-through processing and the buying process
- Digital tools for agents
- Legacy system constraints
- Core systems investment
The publication is edited by Celent and also provides insights and conclusions drawn from the survey as well as case studies from insurers leading the way in digital transformation.