Eni Gas & Power France Chooses Vlocity to Support Its Digital Transformation and to Improve Customer Experience in France

Eni Chooses Vlocity to Support its Digital Transformation

From Press Release

Leading French energy company, and inventor of fixed price offers, will ensure its growth with Vlocity’s Energy & Utilities Cloud

SAN FRANCISCO and LEVALLOIS-PERRET, France – September 26, 2019 – Vlocity Inc., a leading provider of industry-specific cloud software, announced today that its Energy & Utilities Cloud has been selected by Eni Gas & Power France to improve its CRM via Salesforce. Eni Gas & Power France, a supplier of gas, electricity and energy efficiency services, a subsidiary of the international group Eni, is strengthening its customer relationship management tools with a native omnichannel solution, offered by Vlocity.

Following a market assessment, Vlocity was selected to participate with Eni Gas & Power France in the integration of this new solution, which will provide out-of-the-box customer service and sales processes and a fully integrated 360-degree smart view system designed to improve Eni's agility and enhance customer experience. The solution will optimize and streamline the customer journey, regardless of the contact channel used.

“Vlocity will enable Eni to increase agility, improve customer service, and streamline sales processes with the only cloud-based front and middle office system built with Salesforce, that has been fully tailored for the unique requirements and best practices of the Energy and Utilities industry,” said David Schmaier, founder and CEO, Vlocity. “It is only through these new generation choices that energy companies like Eni will be able to gain in efficiency and meet the increasing demands of today's consumers.”

In particular, Vlocity’s technology has been selected for its ability to adapt to future changes in the utilities market, which is required for innovation, regulation, competition and to deliver the kind of support for energy efficiency services that customers expect.

We believe that Vlocity is the most suitable solution to put the customer at the center of attention and, thus, guarantee the most successful multichannel customer experience.

– Daniel Fava, Managing Director, Eni Gas & Power France

"Eni Gas & Power France is constantly innovating to offer its customers ever more efficient solutions in line with their expectations, with one sole goal: total customer satisfaction,” said Daniel Fava, managing director of Eni Gas & Power France. “In 2018, 93% of our private customers and 89% of our professional customers were satisfied with our services. We believe that Vlocity is the most suitable solution to put the customer at the center of attention and, thus, guarantee the most successful multichannel customer experience. Our customers are what sustains our business, and we take pride in their loyalty.”

Eni Gas & Power France, which has been in the French market since 2003, serves B2C and B2B customers. At the end of 2018, Eni served 1.2 million customers globally and provided energy to 73,000 businesses and public places. Eni was also named "Best Energy Supplier" for 2019–2020 for the second consecutive year based on an Inma Marketing Institute study of 4,500 customers.

As part of its growth and development phase, Eni has outlined a series of objectives in order to perfect its CRM, the optimization of its operational efficiency and the increase in sales on various channels. In adding Vlocity, Eni will lean on a client relationship solution that is flexible, adaptable, innovative and efficient.

Learn more about Vlocity Energy & Utilities here.

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ABOUT ENI

Founded in 1953, Eni is an integrated global energy company with operations across the oil and gas chain (exploration, production, transportation, transformation and retail). With more than 9 million customers in Europe, Eni is an energy leader in Europe. Present in France since 2003, Eni serves all consumers: enterprises, public sector and individuals. For the second time in a row, in 2019, Eni was voted "Best Energy Supplier" by the INMA Marketing Institute, after consulting 4,500 consumers. Eni has also been designated by the State as a last resort provider for clients performing missions of general interest related to meeting the basic needs of the nation (schools, hospitals, …). In 2018, Eni invoiced more than 2Bn Euros in France. Eni has invented fixed-price offers that can only be adjusted downward, including the Astucio offer.