Moving Away From Legacy CRM to Cloud-based Systems Should be a Top Priority for Businesses
CRM Gets Smart With Artificial Intelligence Technologies
The growth is spurred by customers' increased comfort in the security of cloud-based services, according to David Schmaier, CEO and founder of Vlocity Inc., based in San Francisco. Schmaier has worked with CRM systems for nearly 30 years. "There was a big fear of data security on the cloud," Schmaier said. "People weren't sure if you could scale these cloud systems for hundreds of thousands of users. We proved we can."