Vlocity Communications Cloud Analytics Extends the Power of the Salesforce Wave Analytics Platform to Help Communications Service Providers Understand Every Interaction Between Contact Center Agents and Customers
- Wave Analytics is the first cloud analytics platform designed for every business user, making it easier than ever for anyone to explore data, uncover new insights and take action instantly from any device
- See Vlocity Communications Cloud Analytics in action at Dreamforce 2015 booth #N1709, the largest software conference on earth
Vlocity, Inc., a leading industry cloud company, today announced the pilot of Vlocity Communications Cloud Analytics, an app powered by the Salesforce Wave Analytics Platform. Vlocity Communications Cloud Analytics provides actionable insight to real-time operational data and detailed click-streams generated with every customer interaction, which translates to more informed decisions and improved customer satisfaction.
"Salesforce Wave Analytics allows Vlocity to help companies transform how they interact with their customers," said Vlocity CEO and founder David Schmaier. "With the Salesforce Wave Analytics platform, Vlocity integrates deep analytic capabilities with our communications app to deliver actionable insight for our customers. Now enterprises can accelerate time to value with smart, industry-specific cloud applications powered by the Salesforce Wave Analytics platform. It's not just big data, it's the best data."
"Vlocity has launched industry-specific analytics on the Salesforce Wave Analytics platform because communications industry sales and service organizations need deeper insight into agent effectiveness," said Tom Hardy, Vice President of Vlocity. "By working closely with Salesforce, Vlocity helps communications companies go beyond traditional call handling metrics to conduct much deeper analysis, such as reviewing detailed click stream data about offers, service issues, and bills, thus reducing the cost to sell to and serve customers."
"The Wave Analytics Platform allows every business user to explore and share data, uncover new insights and take action instantly from anywhere," said Stephanie Buscemi, COO, Analytics Cloud, Salesforce. "Vlocity is among the first ISVs to extend the Wave Platform and deliver analytics apps, which will enable companies to make every business process and customer interaction more data-driven and move their business forward faster."
Vlocity and Salesforce Wave Analytics Platform Transform Data into Business Insight
Vlocity Communications Cloud Analytics, powered by Salesforce Wave Analytics, equips companies with a seamless, end-to-end industry-specific solution for integrating and analyzing data in the cloud and for predicting outcomes. Through Wave Analytics' dynamic and customizable dashboards, these apps measure and predict churn, identify call-time inefficiencies, analyze service histories, propensity to purchase, and provide significant metrics to help users manage their business processes more effectively. Most importantly, Vlocity Communications Cloud Analytics accelerates time to value in the cloud and lowers total cost of ownership, all through pre-built analytical applications and data integrations. And because it's built on Wave Analytics, companies are able to not only uncover insight, but also take instant action.
Come See Vlocity in Action this Week at Dreamforce 2015, the Largest Software Conference on Earth
Vlocity will showcase its Communications Cloud App in action at booth #N1709. At the event, Vlocity will be sponsoring several enterprise receptions and dinners. With the Vlocity Communications Cloud application, communications service providers are able to deliver unified customer experiences on the Salesforce platform. Dreamforce is a global event, with more than 150,000 people from around the world expected to register to attend four high-energy days of innovation, education, fun and giving back.
Salesforce Wave Analytics Platform Extends Power of Analytics for Every Business Need
Wave Analytics is the first cloud analytics platform designed for every business user to explore data, uncover new insights and take action instantly from any device. Wave Analytics brings together a dynamic user experience, indexed search and a high-speed query processing engine into a single, vertically-integrated cloud analytics platform. Built from the ground up to be open, Wave Analytics makes it easy to build and deploy analytics apps faster than ever and extend the power of data-driven insights to every business need. Its schema-free architecture empowers business users -- not just analysts or data scientists -- to instantly query entire data sets or build customizable dashboards, lenses and charts to intuitively explore data. Optimized for both mobile phones and tablets, Wave Analytics' responsive, free-form navigation empowers users to quickly analyze patterns and discover new trends from anywhere. And because Wave Analytics is built on Salesforce's trusted, multi-tenant, open architecture, Wave analytics apps are deeply connected to business processes and workflows, enabling business users to act on insights instantly to keep their business moving forward.
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About Vlocity, Inc.
Vlocity, a leading Industry Cloud software company, empowers companies to deliver a unified and industry-specific customer experience. Vlocity Industry Cloud Apps are modern cloud and mobile software that embed industry-specific functionality, best practices, and business processes for customer-centric industries. Built in partnership with Salesforce, the world's #1 CRM company, Vlocity Industry Cloud Apps leverage the omnichannel capabilities of the Salesforce Customer Success Platform to enable companies to achieve faster business agility and time to value from the cloud. Learn more at www.vlocity.com and follow us at @vlocityinc.