Bluewolf Taps Einstein, Watson, Vlocity & Salesforce to Bring AI to Telecoms

Bluewolf Taps Einstein & Watson to Bring AI to Telecoms

Includes IBM Watson-powered Chatbot which will provide information on data usage, voice consumption, payment history and deliver personalised offers/targeted promotions.

Written by Ellie Burns for Computer Business Review

Bluewolf is set to make AI a reality for the telecoms industry with a new Salesforce Fullforce Solution, dubbed Bluewolf AI Now for Telecommunications.

Bluewolf has brought together IBM Watson APIs, Vlocity and Salesforce Einstein to help CSPs connect customer experience to value through unified billing, commerce, phone activation, sales and communications across all channels.

The first Salesforce Fullforce-certified solution to include both Watson and Einstein, Bluewolf AI Now offers a range of capabilities which leverages IBM’s and Einstein’s AI power.

Once such capability is augmented customer intelligence which taps Watson Conversation and Personality Insights technologies to enhance customer engagement across multiple channels, including web, chat, mobile and social.