The companies will deploy a global unified CRM platform, with a focus on transitioning to zero-carbon energy.
During Dreamforce 2019 in San Francisco, Accenture, Salesforce, and Vlocity announced their partnership with ENGIE, an enterprise provider of low-carbon energy and services. The companies are working to deploy a unified customer relationship management (CRM) platform that prioritizes both customer success and movement toward zero-carbon energy, according to the press release.
Salesforce will provide its flexible CRM platform, with Accenture helping to define the business model, operational processes, and IT architecture. Vlocity will offer omnichannel and industry-specific cloud and mobile solutions on the CRM platform, while working closely with ENGIE to execute sustainable initiatives across B2C and B2B customer relationship transformation projects, the release said.
Teaming with Accenture, Salesforce, and Vlocity has been an important part of this journey, allowing us to get a global view of our customers and move fast to build a more sustainable future."
– Isabelle Kocher, CEO, ENGIE
Read more here.