Connect and serve your customers from anywhere.
Communications Cloud is an award-winning suite of digital sales and service solutions to rapidly launch innovative services, deliver a differentiated customer experience, and increase business agility.
Quickly introduce converged service offers, capture accurate quotes and orders, author and execute contracts, and orchestrate timely order fulfillment.Learn More
Launch engaging & personalized digital-first customer experiences while providing one-click sales and service to subscribers through their digital channel and device of choice.Learn More
Empower your agents with industry-rich intelligence and a unified view of customer engagement across every channel and device. Enable customers to self-serve across unassisted channels to increase loyalty and reduce costs-to-serve.Learn More
Win customers by providing a unified shopping journey and personalized experiences at scale. Leverage artificial intelligence across digital commerce, sales and marketing channels which is purpose-built for the telco-industry.Learn More
Communications and media companies are facing unprecedented industry disruption and their legacy systems and disjointed processes often create barriers to business agility and innovation. Industry disruptors understand the importance of adopting Agile ways of working and deploying cloud-native, digital BSS applications built on a common technology platform. Learn how service providers are increasing their business agility, delivering a differentiated customer experience, and transforming their businesses using Salesforce Communications Cloud.
Today’s telco customers demand new innovative services and digital experiences that require CSPs to unify and simplify processes while delivering continuous value. Learn how Salesforce Communications industry experts can play a central role in your digital transformation, enabling you to build a vision, experience near-term success, and progressively grow business value with digital-first capabilities, skills and an agile-culture
Now you can leverage Salesforce Industries’ experience working with incumbent telco operators around the world to help you develop a successful digital-first transformation strategy. A few simple questions can start to assess your digital readiness and uncover how your company is embracing digital-first transformation. For example:
In the span of 2-5 months, Salesforce Communications Cloud can be deployed into production for one or more channels. This rapid approach not only demonstrates the capabilities of the software, but also empowers your organization with agile, cloud-native innovation.
Following the Empowerment phase, your team will be able to measure the impact of the initial implementation and plan for broader transformation across the enterprise. Digital transformation programs gain momentum through consistent, periodic releases, with each phase leveraging learnings of the prior. Register for a 90-minute Digital Readiness Workshop to learn more about the digital capabilities and best practices that CSPs use across the world to avoid common pitfalls that knock transformation programs off track.Digital Readiness Workshop
The fastest path to digital transformation for your industry.Watch on Demand
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