Service Contact Centers | Salesforce Industries

Service Contact Centers

Elegant. Integrated. Easy. Reduce handle times and make new representatives proficient with effortless guided transactions.

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Overview

Salesforce Industries' Insurance Contact Center elegantly manages the complexities of an insurance contact center, reducing call handle times and enabling new reps to become productive in no time. Designing, deploying and maintaining your contact center in the cloud has never been easier.

Key Features

Salesforce Industries in the Insurance Contact Center

Salesforce Industries Insurance delivers a modern digital experience for your contact center representatives, with the flexibility for your IT and business lead to turn on a dime. Designing, deploying and maintaining your contact center in the cloud has never been easier. Now, when your business changes, your contact center can change with it.

Difficult business rules and dozens of systems stifle many insurance contact centers.  With Salesforce Industries’ guided service interactions, you can tame the most complex transactions with a modern user interface and seamless data integration.  Handle times will drop, training will be easy, and your users will be able to focus their full attention on the caller.

Salesforce dynamically adapts to the caller’s role, providing the user with a tailored console to contextualize the relationship and launch service interactions.  From policyholders, to agents, beneficiaries, claimants and providers – your agents will have the right data, the right actions and the best offers.

Salesforce Industries simplifies integration, enabling the user to process transactions across systems from a single engagement layer.  Integrate micro-services with clicks not code, and speed your progression to a comprehensive digital front end.

There’s no longer a choice between going to the cloud, and having the insurance functionality you need to serve your customers.  With a rich set of pre-configured objects, and a library of downloadable business processes, Salesforce Industries allows you deploy quickly.

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