Service engagement | Salesforce Industries

Service engagement

Transform call center and self-service across the healthcare ecosystem to quickly enable and complete guided industry actions.

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Overview

Salesforce Industries Health efficiently caters to various caller types, preferences, and intents for simple and complex servicing across business lines. This solution supports verification by caller type, guided industry actions, and automated interaction records with reporting in a single cloud platform.

Key features

Salesforce Industries Health leverages an all-new industry interaction layer on Health Cloud to configure pre-built industry templates for our service engagement solutions. Though, if you have additional requirements, or want to make changes, you no longer have to rely on IT and costly maintenance to make better service a reality now and in the future.

Salesforce Industries Health consolidates disparate systems into a single platform and creates step-by-step workflows for agents to easily understand the actions required for each transaction. Agents also have all the caller information they need in one place so they don’t have to toggle between applications and save time resolving customer inquiries.

Salesforce Industries delivers latest release

Integrated with Salesforce Health Cloud

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